At YAKUDO, we want you to be completely satisfied with your purchase. If something’s not quite right, we’re here to help while keeping things fair for both you and us.
01. Your Right to Cancel (Cooling-Off Period)
If you change your mind, you have the legal right to cancel your order within 14 days of receiving your goods, in line with the Consumer Contracts Regulations 2013.
To cancel your order, notify us in writing by email within 14 days of receiving your items.
- Return the goods within a further 14 days, unused and in their original packaging.
- Once received and inspected, we will issue a full refund.
Please note: you are responsible for return postage costs, unless the item is faulty or incorrect.
02. Returns Outside the Cooling-Off Period
We do not accept returns after the 14 day period.
03. Exchanges
If you need a different size or style, we’re happy to offer an exchange, subject to stock availability. Please contact us before sending the item back so we can reserve your replacement. Return postage is at your expense.
04. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receipt with photos and order details. We’ll offer a repair, replacement, or full refund, depending on the issue.
05. How to Return an Item
Please email us at admin@yakudo.co.uk before returning anything. We’ll guide you through the process and provide the correct return address.
We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
06. Refunds
Refunds are processed within 14 days of receiving your returned item, to your original payment method. Shipping costs are non-refundable unless your item is faulty or incorrect.
07. Questions?
For any questions regarding these terms, please contact us by email at admin@yakudo.co.uk.